HIPAA-trained U.S.-based agents answer every call 24/7/365, not bots, not offshore scripts. Built for healthcare practices with 3+ locations.
The average healthcare practice misses one in four incoming calls. 46% of patient calls come in after hours or during busy windows. Each missed call costs $300 to $1,000 in lost appointment revenue.
We create a custom call-handling blueprint and train agents on your specialty, scheduling system, and patient communication style.
Onboarding takes 2 weeks. We integrate with your EMR/EHR, configure after-hours routing, and complete a 30-day call audit.
24/7/365 live coverage. 90%+ answer rate. Every call handled by a HIPAA-trained, U.S.-based agent, not a bot, not a voicemail.
Before HCC, this practice group was missing nearly a third of all incoming calls: new consultations, post-op follow-ups, and rescheduling requests slipping through every day. After onboarding HCC, the results were measurable within 90 days.
"Our consultation bookings went up 35% in the first month."
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Takes 90 seconds. A senior HCC specialist will call you back personally.
Get a Callback →HCC's standard onboarding takes 2 weeks. During that time we create your custom call-handling blueprint, train agents on your specialty and scheduling system, and complete your EMR/EHR integration. A 30-day call audit is included at no extra cost.
Yes. All HCC agents are HIPAA-certified and all call logs are encrypted. A Business Associate Agreement (BAA) is available for all practices.
Yes. HCC offers specialty-specific training across OB-GYN, Fertility, Plastic Surgery, Dental, Behavioral Health, Chiropractic, and more. Multi-location practices are fully supported with centralized call handling.
HCC maintains a 90%+ answer rate with under 3 minutes average answer time. Scalable agent capacity means your practice never experiences a backlog. HCC currently handles 1,200+ calls daily across its client base.
Yes. HCC integrates with EHR systems and scheduling tools including Zocdoc and Calendly. Your dedicated account manager handles integration setup during onboarding.
Yes. HCC has bilingual agents available in English and Spanish to serve diverse patient populations.
Offshore services use script-reading agents with high turnover and limited HIPAA compliance. HCC uses U.S.-based, healthcare-trained stay-at-home moms who bring empathy, consistency, and full HIPAA compliance to every patient call.
Pricing is customized to your call volume, number of locations, and service requirements. Book a free practice audit and your HCC account manager will walk you through the full breakdown on the call.
200+ practices trust HCC to capture every patient call. Find out what you're losing and how to fix it in one free 30-minute call.
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